Refund policy

Refund & Return Policy

At Jakers, most of our products are made to order, which means we create each item specifically after your purchase. Because of this, we do not accept returns or exchanges for orders with incorrect size selections, color choices, or changes of mind. Please carefully review your order details before completing your purchase.

If your item arrives damaged, defective, or there is a manufacturing error, we are committed to making it right. Please contact us within 30 days of delivery at info.jakers@gmail.com and include a clear photo of the issue. Depending on the situation, we will provide a free replacement or a full refund. There is no need to return damaged or defective items.

Please note:

Incorrect Orders:
We cannot offer refunds or exchanges for items ordered in the wrong size, color, or style by mistake.

Delivery Issues:
If your package is lost, damaged during transit, or cannot be delivered due to a carrier issue, please contact us and we will work with you to find the best solution.

Print Variations:
For DTG and other printing methods, slight variations in print placement, color, texture, or appearance may occur due to the nature of the printing process and are not considered defects.

We strive to create high-quality products and appreciate your understanding and support of our small family brand.